FieldCure Co., Ltd. ("Company", "we", "us", or "our") provides website content, inquiry and demo request forms, purchase flows connected to FastSpring, surveys, and software products including AssistStudio. This policy explains how we collect, use, disclose, retain, and protect personal information in those contexts.
This policy applies to information collected through fieldcure.com, our website forms, payment and subscription administration connected to FastSpring, surveys we operate, and the AssistStudio application.
We collect personal information that is reasonably necessary for customer communications, business operations, payment support, surveys, product delivery, and product improvement. Some data is processed directly on your device, while other information is stored in our business systems or received from service providers when required to operate our website and services.
Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If we become aware of such collection, we will take appropriate steps to delete the information.
We do not use third-party analytics or advertising cookies on fieldcure.com.
When you contact us through our website for an inquiry, product onboarding discussion, demo request, or pre-purchase communication, we may collect:
We use website form information to respond to inquiries, arrange demos, provide onboarding or purchasing information, follow up on business opportunities, send requested updates, operate and secure the website, and prevent abuse or fraudulent submissions.
If you begin a purchase, renewal, or subscription-related process from our website, we may collect order preparation or customer support information before directing or connecting you to FastSpring. Actual payment, billing, and payment-method processing is handled by FastSpring and its payment partners, not by FieldCure directly.
We may receive limited transaction and customer information from FastSpring or related payment results, such as purchaser name, email address, company or country if provided, product or license purchased, order identifiers, subscription or renewal status, cancellation or refund status, and communications reasonably necessary for licensing, customer service, fraud review, tax or accounting, and contract administration.
We use payment-related information to fulfill orders, activate or maintain licenses and subscriptions, provide customer support, manage renewals, process refunds or disputes, maintain financial and tax records, detect misuse, and comply with legal obligations.
FastSpring processes checkout and billing information under its own privacy terms. Please review FastSpring's privacy policy for details: https://fastspring.com/privacy/.
We may operate surveys or research forms on our website. Depending on the survey, we may collect your name, email address, organization, role or title, response content, other information you choose to provide, and whether you want follow-up contact.
We use survey information for user research, product and service improvement, planning, educational or marketing insight, and follow-up communication when requested or otherwise permitted.
Survey responses may be reviewed by relevant personnel, stored in our internal systems, and analyzed in identified, aggregated, or de-identified form as appropriate for the purpose of the survey. Unless otherwise stated at the point of collection, survey responses are not intended for public posting.
This section applies specifically to the AssistStudio application and describes data handling in the app itself.
API Keys: AssistStudio stores API keys for AI providers entered by the user. Keys are encrypted and stored using the Windows Credential Manager (Password Vault) on the user's device, accessed through the Windows.Security.Credentials.PasswordVault API.
Conversation Data: User messages and AI responses are stored in local storage on the user's device.
Hardware Information: AssistStudio reads system RAM and GPU VRAM information solely to determine compatibility with local Ollama models. This information is not transmitted outside the device.
Outbox Channel Credentials: When you configure messaging channels (Slack, Discord, Telegram, Email, KakaoTalk), the corresponding tokens or credentials are encrypted and stored using the Windows Credential Manager (Password Vault) on your device.
Attachments: Files you attach to a conversation (images, PDFs, Office documents) are transmitted to the AI provider you selected, together with the prompt.
Audio Files (Knowledge Base only): If you add audio files (.mp3, .wav, .m4a, .ogg, .flac, .webm) to a Knowledge Base, AssistStudio transcribes them locally on the user's device using Whisper.net (Windows-only). The first run downloads a Whisper model file to %UserProfile%\.fieldcure\whisper-models\. Audio bytes and resulting transcripts remain on the device and are not transmitted to FieldCure or any third party unless the user separately attaches them to a chat with a cloud AI provider.
Telemetry: AssistStudio does not collect usage analytics or telemetry. Diagnostic logs, when enabled, are written to local files only.
Conversation data is handled by the AI provider selected by the user. Each provider's privacy practices are governed by its own policy:
AI output disclaimer. Generated content originates from the AI provider you selected. FieldCure does not generate, train, fine-tune, validate, modify, or moderate AI output; responses are streamed and displayed verbatim. Content safety filtering, abuse prevention, and policy enforcement are governed by the chosen provider's terms of service. Concerns about specific AI-generated content should be reported to the relevant provider through their published support channels; you may also notify FieldCure at support@fieldcure.com.
When using Ollama, data remains on the user's device unless the user separately exports or shares it.
AssistStudio uses the Model Context Protocol (MCP) to extend AI capabilities through optional servers. These servers run as local processes on your device.
Built-in servers (Essentials, Filesystem, Knowledge Base, Outbox, Runner) are downloaded from the public NuGet feed (nuget.org) on first use via the dnx tool. NuGet may receive standard package-fetch metadata (your IP address, package name, version).
Filesystem and Knowledge Base servers read files from folders you explicitly configure. Knowledge Base creates a local SQLite index in your AssistStudio data folder; this index is not transmitted off the device. Knowledge Base SQLite indexes are stored under %LOCALAPPDATA%\FieldCure\Mcp.Rag\ on the user's device. Indexes, OCR output, and audio transcripts remain on the device. Original source documents stay in the folder you chose when you created the Knowledge Base.
Web search (via the Essentials server) sends your search query to the search provider you have configured (Bing, DuckDuckGo, Serper, Tavily, or SerpApi). API keys for these services, if used, are stored in the Windows Credential Manager (Password Vault).
Korean public data (via the PublicData.Kr server) sends queries to data.go.kr.
Outbox sends messages you compose through the channels you have configured (Slack, Discord, Telegram, Email, Microsoft Graph, KakaoTalk).
Third-party MCP servers you choose to install are governed by their own publishers' policies.
We may disclose personal information to FastSpring for payment administration, to AI providers selected by the user in AssistStudio, to vendors that help host, secure, or operate our website and business systems, and where required by law, legal process, protection of rights, fraud prevention, or a corporate transaction.
We retain inquiry, survey, and payment-related information for as long as reasonably necessary to respond to you, manage a customer or business relationship, complete transactions or subscriptions, provide support, maintain financial, tax, and accounting records, resolve disputes, and comply with legal obligations. AssistStudio data stored locally remains under the user's control until deleted from the device or the app is removed.
FieldCure Co., Ltd.
Email: info@fieldcure.com
Web: fieldcure.com
If this policy changes, the updated version will be posted on this page with a revised effective date.
We use HTTPS for transmission of personal information through fieldcure.com and FastSpring. AssistStudio relies on operating-system-level secure storage (Windows Credential Manager) for credentials. We restrict internal access to personal information to personnel with a legitimate business need.
Regardless of where you are located, you may contact us at info@fieldcure.com (or, where we provide a dedicated address, privacy@fieldcure.com) to:
Data stored locally by AssistStudio on your own device (API keys, conversations, Knowledge Base indexes) is under your direct control and can be deleted from within the app or by uninstalling the application; FieldCure does not hold a copy. We respond to verifiable requests within the timeframes required by applicable law.
If you are located in the EEA or the UK, the General Data Protection Regulation (GDPR) and the UK GDPR apply. Our legal bases for processing are:
In addition to the rights listed in Section 7.1, you have the right to lodge a complaint with your national data protection authority. A list of EU supervisory authorities is available at https://edpb.europa.eu/about-edpb/board/members_en; UK residents may contact the Information Commissioner's Office (https://ico.org.uk).
When you use AssistStudio with a cloud AI provider (Anthropic, OpenAI, Google, Groq), prompts and any attachments you submit are transmitted directly from your device to that provider, which may process the data outside the EEA or UK. The transfer is initiated by your action; the legal basis is the contract you have with the provider for AI services. FieldCure does not act as a controller or processor of those prompts.
California residents have additional rights under the California Consumer Privacy Act, as amended by the CPRA:
We do not sell personal information as defined by the CCPA, and we do not share personal information for cross-context behavioral advertising. The categories of personal information we collect are described in Sections 2 through 5 of this policy. To exercise these rights, contact us at info@fieldcure.com; we will respond within 45 days.
If you are a resident of the Republic of Korea, your rights are protected by the Personal Information Protection Act (PIPA). You may request access, correction, deletion, suspension of processing, or withdrawal of consent regarding your personal information at any time. Where processing is based on legal obligations, deletion may be limited to the extent permitted by law.
Personal Information Protection Officer
If you believe your rights under PIPA have been infringed, you may file a complaint with the Personal Information Protection Commission (privacy.go.kr) or seek dispute mediation through the Personal Information Dispute Mediation Committee (kopico.go.kr).
FieldCure Co., Ltd. is established in the Republic of Korea. Information you submit through our website or FastSpring may be processed in the Republic of Korea or in jurisdictions where our service providers operate (including the United States, where FastSpring is located).
When you use AssistStudio with a cloud AI provider, prompts and attachments are transmitted from your own device directly to the provider you selected. Those providers are typically based in the United States and may process the data globally. The transfer is a direct device-to-provider call initiated by your action, and is governed by the privacy policy of the provider you chose. FieldCure does not receive or relay this content.